In January 2016, the Town of Torbay hired WaterWerks to develop a communications plan. Feedback from the audit showed the website was hard to navigate, poorly organized, and was difficult to update, due to an outdated and insecure CMS. Redesigning the 5-year old website was top priority as it would be the primary vehicle for increasing effective communication between the town and residents.
It needed a strategic design - a departure from traditional sliders, which had little communication value, yet occupied prime real estate. The new, resident-centric model would feature the most sought after information, as identified through public consultation and by front line staff, and have a straightforward backend, allowing for easy updates.View Project